LUMENUSLUDENS OBRT ZA USLUGE I PROIZVODNJU

OIB: 49927138275
Address: Vikend naselje Zalužje 84
Email: info@lumenusludens.com
Phone: 095/398-95-44

Effective date: October 27, 2025

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and webshop.

1. COLLECTION AND USE OF PERSONAL DATA

We collect users’ personal data solely for the purpose of processing orders, delivering products, providing customer support, and enabling franchise operations.

The data we may collect includes:

• First and last name

• Shipping and billing address

• Contact details (email, phone)

• Order and payment information

• IP address and website usage data (cookies)

2. LEGAL BASIS FOR DATA PROCESSING

We process your data on the following legal bases:

• Performance of a contract (purchase and sale of products through the webshop)

• Legal obligations (issuing invoices and maintaining business records)

• Legitimate interest (improving user experience and marketing)

• Consent (for receiving newsletters and marketing communications)

3. SHARING DATA WITH THIRD PARTIES

Your personal data may be shared with:

• Delivery services for the purpose of delivering products

• IT service providers (webshop maintenance)

• Competent authorities where required by law

We never sell your personal data to third parties.

4. DATA RETENTION AND PROTECTION

We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. Data is retained for as long as necessary to fulfill the purpose for which it was collected or as required by applicable law.

5. YOUR RIGHTS

You have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data (“right to be forgotten”)

• Restrict the processing of your data

• Transfer your data to another data controller

• Withdraw your consent (for marketing purposes)

• Lodge a complaint with the Croatian Personal Data Protection Agency (AZOP)

To exercise your rights, please contact us at info@lumenusludens.com.

6. COOKIES

Our website uses cookies to improve the user experience. Cookie management is handled through Complianz, which allows users to customize their privacy settings.

Users can change their cookie settings at any time through the “Cookie Settings” option on our website.

7. CHANGES TO THE PRIVACY POLICY

We reserve the right to amend this Privacy Policy. All changes will be published on our website.

For any questions or requests regarding data privacy, please contact us using the contact details provided at the beginning of this document.

Thank you for trusting us!